New Desjardins Policy Number: M00149
Certificate Number: Use your Marvell Employee ID Number. This field must be 9-digits. If your EE ID is not a 9-digit number, add leading zeros (0) before the number to ensure the length is 9-digits. Example, if your EEID is 1234567, enter 001234567.
Plan Member Site: desjardinslifeinsurance.com/planmember  (click “Log in to your account”)
Mobile App: Download the Omni app from the App Store or Google Play.

The Desjardins online services brochure explains the tools found on the secure site for plan members and includes registration steps.

• Claims incurred before June 1, 2024, need to be submitted to Canada Life before August 31, 2024, for reimbursement. After June 1, please download and submit a paper claim form found on the Canada Life site, here.
  • Please note that as of June 1, historical claims information is no longer available on the Canada Life site or app. To obtain historical claims information from Canada Life, please call 1-800-957-9777.
• Claims incurred on or after June 1, 2024, will be submitted to Desjardins to count towards your 2024 benefit maximums.

To help you with your Desjardins claims, see the “Claims made easy!” brochure here.

Once you have submitted claims to Desjardins to better understand the reimbursement of your health, drug, and dental claims, you can view details of your processed claims on the secure site for plan members.  Select Claims History > Processed Claims. Find the claim you want, then click Details to see the explanation of your reimbursement.

Virtual Care

Receive 24/7, personalized medical support for you and your family members. You can connect instantly with Canadian nurse practitioners and physicians via secure text and video chat for answers to your health questions and concerns.
Click here for additional information.

Health is Cool 360

This online platform offers a personal evaluation tool, a personal assistance service to help manage health conditions, a directory of doctors and institutions, an illness and medication reference tool, and more!
Click here for instructions on how to access the Health is Cool 360 platform.

Second Medical Opinion

The Second Medical Opinion program helps give you a better understanding of your illness and the various treatment options and helps minimize the risk of misdiagnosis.
Click here to consult the brochure Second Medical Opinion – Plan members booklet.

Travel Assistance

This telephone assistance service is available worldwide 24/7. It’s there to help you if you have a medical emergency or find yourself in a difficult situation while travelling.
Click here for details.

Coverage for Prior Authorization Drugs

Critical or rare illnesses often require new drugs that can cost you several thousands of dollars a year. Your group insurance plan helps cover all or part of these costs. However, for very expensive drugs or for drugs with a high potential for misuse, you may need to get prior authorization from Desjardins Insurance before you can be reimbursed. Find out more.

Gender Affirmation Coverage

Many people who identify as transgender or non-binary require medical care to align their physical appearance with their gender identity so they can live as their authentic selves. While Canada’s public health insurance plans typically cover basic costs, they often end up having to cover the costs for additional gender-affirming procedures themselves, which can be a roadblock. That’s where our gender affirmation coverage comes in – to help cover some of these costs. To find out more, click here.

Home and Auto Insurance Savings 

You can access savings on your home and auto insurance through Marsh (Mercer), Marvell's broker/consultant in Canada. The Simple Select by MMB program offers you preferred rates from multiple insurance companies, including Aviva Traders, Economical Insurance, and Travelers Insurance Company.

Here are some key features of the program: 

• Preferred rates on home and automobile insurance
• Monthly payment plans with no service fees 
• Advocacy from a licensed insurance broker 
• 24-hour emergency claims service

To receive a no-obligation home or auto insurance quote, call 1-877-476-6727 to speak with a licensed insurance broker at Marsh's Private Client Services. Alternatively, you can obtain an online quote by visiting the following links:

• Auto Quote
• Property Quote

Pet Insurance

Access preferred pet insurance rates from the experts at Petsecure Pet Health Insurance. Take advantage of a 10% discount through Economical Insurance. As one of Canada’s first pet health insurance providers, they’ve been there for pet owners for over 30 years. With a team of over 150 licensed insurance advisors, bilingual representatives, and a claims team staffed by animal health technologists, Petsecure is the first and only licensed insurance company in Canada to focus solely on pet health insurance, protecting your pets from the unexpected. To learn more, visit www.petsecure.com/marshcanada.

• Register for online services
• Submit a claim on the plan member portal
• Coordinate benefits with another plan
• Sign up for direct deposit or make changes
• Confirm a dependent's student status
• Find your insurance booklet
• Retrieve your user ID and password