Anthem Customer Service Is Getting an Upgrade
Starting 2025 all Anthem members will have access to Total Health Connections, a white-glove customer service team specifically trained on Marvell’s plans. Anthem Total Health Connections is designed to give you a seamless and hassle-free experience, so you can focus on your health and well-being. In addition, you’ll have access to the Sydney Health app, which allows you to easily manage your health care and connect with Total Health Connections representatives. Find more information about Total Health Connections on the Open Enrollment 2025 page.
Log into your Anthem account to monitor claims, review your Evidence of Benefits (EOBs), print out temporary ID cards, and search for in-network doctors and facilities.
The Anthem Plans are available for all U.S. employees.
View a complete comparison of the medical plans on the 2024 At-A-Glance.
| Anthem Blue Cross Exclusive | Anthem Blue Cross Preferred | Anthem Blue Cross HDHP | |||
|---|---|---|---|---|---|
| Anthem PPO Network In-Network Only |
Anthem PPO Network In-Network Only |
Out-of-Network | Anthem PPO Network In-Network Only |
Out-of-Network | |
| Calendar Year Deductible | $100/Individual $300/Family |
$300/Individual $900/Family |
$2,000/Individual |
||
| Percentage Co-Insurance | 10% | 20% | 35% | 10% | 30% |
| Out-of-Pocket Maximum | $2,000/Individual $6,000/Family |
$2,000/Individual $6,000/Family |
$4,000/Individual $12,000/Family |
$5,000/Individual $10,000/Family |
$5,000/Individual $10,000/Family |
| Doctor's Office Visits | $20 copay1 | $25 copay1 | 35% | 10% | 30% |
| Specialist Office Visits | $30 copay1 | $35 copay1 | 35% | 10% | 30% |
| Telehealth Visit | No charge with LiveHealth Online |
No charge with LiveHealth Online |
35% |
|
30% |
| Urgent Care | $20 copay1 | $25 copay1 | 35% | 10% | 30% |
| Preventive Care Screening, Immunization, Radiology and Labs |
No charge | No charge | 35% | No charge | 30% |
| X-ray and Advanced Imaging | 10% | 20% | 35% | 10% | 30% |
| Lab | 10% | 20% | 35% | 10% | 30% |
| Outpatient Surgery and Procedures | 10% | 20% | 35% | 10% | 30% |
| Emergency Room Services* | 10% after $100 copay (copay waived if admitted) |
20% after $100 copay (copay waived if admitted) |
20% after $100 copay (copay waived if admitted) |
10% | 10% |
| Inpatient Hospital2 | 10% | 20% | 35% after $250 copay |
10% | 30% |
| Outpatient Mental Health, Behavioral Health or Substance Abuse Services | $20 copay1 | $25 copay1 | 35% | 10% | 30% |
| Inpatient Mental Health, Behavioral Health or Substance Abuse Services | 10% | 20% | 35% | 10% | 30% |
| Chiropractor Visit | $20 copay 30-visit maximum per year |
20% 30-visit maximum per year |
35% 30-visit maximum per year |
10% 30-visit maximum per year |
30% 30-visit maximum per year |
| Acupuncture Visit | $20 copay 30-visit maximum per year |
20% 30-visit maximum per year |
35% 30-visit maximum per year |
10% 30-visit maximum per year |
30% 30-visit maximum per year |
| Physical, Speech and Occupational Therapy | 10% | 20% | 35% | 10% | 30% |
1Deductible does not apply 2Preauthorization required
* Learn about the No Surprise Act which limits unexpected billing when using an out-of-network doctor for emergency services
NOTE: Out-of-network coverage is based on Anthem Blue Cross’s maximum allowed amount.
All overviews summarize the Marvell Benefits Program. Full details of the benefit plan are contained in the official documents, which will govern in the case of any discrepancies.
Prescription Drugs + Mail Order
Pricing of Medication
When you enroll in an Anthem medical plan, you are automatically enrolled in a four-tier prescription drug plan that provides multiple options to save money.
| Prescription Drugs | |||||
|---|---|---|---|---|---|
| Anthem Blue Cross Exclusive | Anthem Blue Cross Preferred | Anthem Blue Cross HDHP | |||
| Anthem PPO Network In-Network Only |
Anthem PPO Network In-Network Only |
Out-of-Network | Anthem PPO Network In-Network Only |
Out-of-Network | |
| Out-of-Pocket Maximum | $2,000/Individual $6,000/Family |
$2,000/Individual $6,000/Family |
|
||
| Pharmacy-Retail3 | Tier 1: $10/copay1 Tier 2: 10% ($30 min./$250 max.)1 Tier 3: 10% ($50 min./$250 max.)1 Tier 4: 10% ($100 min./$250 max.)1 |
Tier 1: $10/copay1 Tier 2: 20% ($30 min./$250 max.)1 Tier 3: 20% ($50 min./$250 max.)1 Tier 4: 20% ($100 min./$250 max.)1 |
Tier 1, 2, and 3: Tier 4: |
Tier 1: $10/copay Tier 2: 10% ($30 min./$250 max.) Tier 3: 10% ($50 min./$250 max.) Tier 4: 10% ($100 min./$250 max.) |
Tier 1, 2, and 3: Tier 4: |
| Pharmacy-Mail Order3 Learn how to enroll here. |
Tier 1: $201 |
Tier 1: $201 Tier 2: 20% ($60 min./$500 max.)1 Tier 3: 20% ($100 min./$500 max.)1 Tier 4: 20% ($200 min./$500 max)1 |
Not covered | Tier 1: $20 Tier 2: 10% ($60 min./$500 max.) Tier 3: 10% ($100 min./$500 max.) Tier 4: 10% ($200 min./$500 max) |
Not covered |
1Deductible does not apply 2Preauthorization required 3Coinsurance (including minimum and maximum allowed amounts) is per prescription 4Costs in excess of the plan's maximum allowed amount may apply (balance billing)
| Description | |
|---|---|
| Tier 1 | Lowest Member Cost Share: These drugs offer the greatest value compared to others that treat the same conditions. |
| Tier 2 | Medium Member Cost Share: These may be preferred brand drugs, based on their effectiveness and value. Some are newer, more expensive generic drugs. |
| Tier 3 | Higher Member Cost Share: These generally include non-preferred brand and generic drugs. They may cost more than drugs placed on lower tiers that are used to treat the same conditions. |
| Tier 4 |
Highest Member Cost Share: Many drugs on this tier are specialty drugs used to treat complex, chronic conditions and may require special handling and/or management. |
You can use the below link to find the tier of your prescription. More guidance can be found within the 'Find your prescription tier' below.
- Price your prescription: Log in to anthem.com/ca and find the cost of your medications using the "Price a Medication" tool located in the Prescription drop-down menu.
- By following these steps, you will see the expected amount you pay for the drug for a 90-day and 30-day prescription at various local pharmacies based on your zip code, as well as the mail order cost if you order directly from CarelonRX.
- Find your prescription tier: You can find the tier of your medication by using this Anthem Prescription Drug List. This list can also be found within your Anthem account at anthem.com/ca and searching the formulary list.
- Once you access the link, you can scroll down and enter your prescription in the search box.
- The page will refresh and you will scroll down to find more information within the linked prescription provided.
- Click on your specified prescription and a new window will appear with the tier information.
- If your doctor prescribes a brand-name medicine that's available as a generic, your pharmacy will give you the preferred generic option unless your provider indicates "Dispense as Written".
- If you are not an Anthem member, you can use pricing medication tools found on the internet, such as GoodRx. You'll still need to refer to the coverage of the medication on Marvellbenefits.com to determine the true copay/tier of the medication.
- For assistance, call the Anthem Pharmacy Member Services at 1-833-261-2462.
Where to Get Your Medication
- Short-term medications: Prescriptions for up to 30 days can be picked up at any in-network pharmacy.
- Long-term medications: Prescriptions you take regularly (over 30 days) must be filled through mail order or picked up at an Anthem retail pharmacy for a 90-day supply. This is called the Rx Maintenance 90 program. Current eligible long-term medications for this program are listed on the Rx Maintenance 90 drug list. For assistance, call the Anthem Pharmacy Member Services at 1-833-261-2462.
Mail Order Home Delivery Program
Mail Order Prescriptions: Request a new script from your physician and submit a request for a new mail order prescription through Anthem's pharmacy benefits manager, CarelonRx, by either:
- Logging into your account at anthem.com/ca choose Pharmacy, and on your personal pharmacy page select View Your Prescriptions under Switch to a 90-day Supply. For the drugs you want to switch to home delivery, choose Switch to a 90-day Supply and then Select Prescriber; you can also add your shipping address, options, and payment methods on this page.
- Completing and sending in the Mail Service Order Form.
For assistance, call the Anthem Pharmacy Member Services at 1-833-261-2462.
Health Guides
Want to speak with someone? Through Anthem Blue Cross, you have access to personal health consultants who can help you navigate complex health issues and better understand your medical plan coverage.
You can reach Anthem Health Guides by calling (877) 898-0739 (Monday–Friday, 6 a.m.–10 p.m. PT), emailing them through anthem.com/ca (log in > Support > Contact Us > Message Us), or using their Chat feature by logging in to anthem.com/ca.
Telemedicine Appointments With LiveHealthOnline.com
Anthem members have access to free* online doctor visits or psychologist visits 24/7 through LiveHealthOnline.com. Download the app and sign in (linking your Anthem member ID) so you're ready the next time you need medical attention:
Services include:
- Medical: Get advice, a treatment plan, and prescriptions (if needed)
- Kids: Speak immediately with a pediatrician and receive expert advice and treatment
- Psychology: Talk with a therapist from the privacy of your home in 4 days or less
- Psychiatry: See a psychiatrist and discuss possible medication management needs
- Allergy: Consult with a doctor who knows the latest allergy treatment trends
In-Network Provider Search for the Anthem Network
If you haven't enrolled in Anthem coverage yet and want to search for in-network doctors, please use the below instructions.
- Go to: https://www.anthem.com/ca/health-insurance/providerreimagine-directory/searchcriteria?brand=ABC
- Click "Select a plan for basic search"
- When prompted, select the following:
- Select the type of plan or network? Medical Plan
- Select the state where the plan is offered? California
- Select how you get health insurance? Medical (Employer-Sponsored)
- Select a plan/network: National PPO (BlueCard PPO)
- The next page will prompt you to enter information to search for a specific provider or specialty.
- Type in your provider's information and your City, County, or Zip Code in the search bar and click Search to see results.
Traveling Outside the Country
Before you leave, visit https://www.bcbsglobalcore.com/ to know your care options while abroad.
For more resources available to Marvell employees when traveling, visit the Travel page of this website.
Medical Second Opinion With 2nd.MD
Facing a medical decision? Marvell employees and their family members (including spouses, children, parents, grandparents, and siblings) have access to 2nd.MD. With 2nd.MD, you can connect with board-certified, expert doctors for an expert second opinion via phone or video - all within a matter of days, and at no cost to you. Learn more here.
Supporting LGBTQIA Communities
Marvell's Exclusive, Preferred, and HDHP all offer coverage for gender affirming services including providing coverage for aesthetic gender-affirming services in order to better align with the WPATH standards of care. Marvell's Short-Term Disability programs will also provide coverage for aesthetic gender affirming services.
Learn more about how Marvell benefits supports LGBTQIA communities here.
Preventive Care
Diabetes Prevention Program
Receive a free fitness tracker and wireless scale!
Roughly 88 million Americans are living with prediabetes but 84% aren’t even aware they have it. Prediabetes often doesn’t cause symptoms, but it does increase the risk of developing type 2 diabetes, heart disease, and stroke. That’s why Anthem partnered with Lark to offer a diabetes prevention program that can help you determine if you’re at risk for prediabetes and if needed, take steps to address it.
Lark's program can help you lose weight, eat healthier, increase activity, sleep better, and manage stress. For participating, you'll receive a free wireless scale, a personal activity tracker, and a digital coach available 24/7.
To determine your risk level and whether you are eligible for Lark's program, visit lark.com/anthemBC. Learn more from this flyer and FAQ.
Concierge Cancer Care Program
Members facing a cancer diagnosis will have access to a concierge service through Anthem to provide guidance on treatment and diagnosis, round-the-clock health monitoring, and VIP service at best-in-class clinical trials. View this flyer for more information.
As a reminder, Marvell's standard Case Management Support for cancer is available for all members which pairs members with an Anthem case manager certified in oncology to help members with cancer navigate the health care system and understand the benefits available to them. To be connected with a Case Manager, please contact Anthem.
Autism Support
Anthem members have free access to the Autism Spectrum Disorders (ASD) Program, which provides support for the entire family and helps you find and manage care. View this flyer for additional information or call the ASD Program Team at 1-844-269-0538. Marvell also offers all employees free services to support families with developmental disabilities through Lyra.
Fertility Coverage
Anthem members have access to 2 cycles of coverage and as of 7/1/2022 an infertility diagnosis is not required for Marvell Anthem members accessing reproductive assistance. Learn more about coverage levels here.
Abortion Access
Marvell supports our employees’ access to comprehensive healthcare. Should an employee or a covered dependent need access to abortion services that are not available in their community or state, Marvell’s Anthem Plans (Exclusive, Preferred, and High Deductible) will cover the medical service under the normal cost share (10% or 20% depending on the plan, after meeting the deductible) as well as reimburse for transportation and lodging up to $4,000/year with $150/night allowed for lodging. The travel benefit covers the Anthem member as well as a companion to an in-network facility that is more than 75 miles from their home. To file a claim for travel reimbursement please return this claim form to Anthem.
Anthem SpecialOffers and Discounts
- Dental
- Hearing
- Eyewear
- LASIK
- Health and fitness
- Medicine and treatment
- Family
- Pets
On-Demand Resources
| Date | Title / Topic | Description | Recording |
|---|---|---|---|
| October 2023 | Anthem Overview | Learn more about Anthem's pharmacy details and an overview of the three plans. |
Passcode: 15DM&%?Z |
Engage Well-Being App
Download Marvell's Well-Being app, Engage! Join the 2 annual challenges to earn gift cards as you compete with your colleagues across the U.S. and Canada.
- All employees and spouses can access Engage for the challenges, quarterly sweepstakes for prizes, and for personalized recommendations on Marvell benefit programs.
- Marvell Anthem members using Engage can search for in-network doctors and review where you've spent your healthcare dollars.
